Boost Your gym Success

higher retention, higher growth

Cut your churn rate or reduce your churn levels

-15%

Churn

+20pp​

NPS

+12%

Usage

We’re here to help you

reach your goals

Find out how in this short video

We’ll improve your results with

Seefit Retention Solution

Enables fitness operators to master retention processes, according to their customers and data, science latest research, and the market’s best practices.

Say goodbye to a high volume of sleepers affecting your churn rate, by implementing a multi-layered customer lifecycle packed with tools to enhance your customer experience

Our Methodology:

Reveal your retention drivers

know

Reveal your retention drivers

Can you pinpoint the root causes of your churn? Receive a detailed study regarding the organization’s retention history, the behavior of key groups of members and the algorithm to rule them all.

Insights to boost your business

Design

Insights to boost your business

Sleepers are not inevitable, they are the consequences of inertia.
Reinvent your operations with retention at the heart of your how-to-do, with the actions to be performed according to each customer journey.

Act upon customer behavior

Track

Act upon customer behavior

Churn risk increase or the completion of a milestone?
You will have the tools to target and interact effectively with members in and off the club, as well as assess their satisfaction and motivation in periodic surveys

Everything is measurable, even retention

Control

Everything is measurable, even retention

Is the staff or the latest email template generating more usage? 
Leverage the power of your previous actions to understand what to improve with reporting related to your service, lifecycle interactions and retention processes

improve your user retention

Using your customers data, science latest research, and the market’s best practices

Our customer Results

+12%

overall usage

+2 visits in the first month

+20pp

in satisfaction (NPS)

80% score on gym floor satisfaction

-15%

monthly churn rate

+2 months on each membership

Client reviews

“It transforms the member’s experience into a more personalized one since the instructor has real-time access to the client’s history they are interacting with, allowing for the quicker creation of empathy and optimizing the service provided.”

João Costa

CM, Maia Jardim

“ICI gives us a micro-analysis of sleepers and HRU, which is essential for improving the churn rate and directly increasing the lifecycle of our members. It allows us to know our customers’ history and their needs in real time, in order to personalize their service and improve the quality of the service provided.”

Sónia Freitas

Coordinator of a Solinca Classic club

“Game changer Changes the way we provide technical interaction services for the better, allowing a much greater focus on the people who really need our interaction and support”

Hugo Fernandes

Senior Instructor - SC Fitness Oeiras

Upcoming Events

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- Singapura - 10/06/2024

Beyond Active

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London - UK - 12/06/2024

Elevate

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California - USA - 08/09/2024

W3 Fit North America

Blog

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2024 Maio 16rd

Rewind our 2024

In 2024, we embarked on a journey across various corners of the globe, immersing ourselves in ...

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2024 Abril 01rd

Membership characteristics in gym membership longevity

The intricate relationship between the price of gym memberships and member retention has long been ...

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2024 Abril 01rd

Impact of Age in Gym Membership Retention

Understanding the nuances of gym membership retention across different age groups is crucial for gym ...

improve your user retention

Using your customers data, science latest research, and the market’s best practices